Customer Success Manager
Rynse
Administration
United States · Remote
Posted on Sep 9, 2025
Customer Success Manager
Location: Remote (US Based)/East Coast Preferred
Department: Customer Success
Reports To: Director of Customer Success
🏠 About Rynse:
Rynse is a fleet management software for government and enterprise organizations to handle all their vehicle services. We offer expense management, compliance tracking, and innovative payment solutions to create a system of record for vehicles. The Rynse platform enables a robust network of vendors to choose from, real-time data transparency, and tailored billing options for all fleet related services. Rynse is backed by a fantastic set of top-tier early stage funds including Autotech Ventures, Founder Collective, and Correlation Ventures.
🤩 The Opportunity:
As a Customer Success Manger, you’ll lead onboarding and lifecycle management for a portfolio of small to mid-size commercial and government accounts. You’ll be the go-to point of contact for assigned customers, from kickoff to renewal, and will support vendor operations, issue resolution, and proactive account growth with cross-sell and upsell opportunities. This is a customer-facing, detail-oriented role ideal for someone who thrives in early-stage startup environments, enjoys building scalable processes, and is passionate about delivering exceptional experiences across the entire customer journey.
What You’ll Do:
Customer Lifecycle Ownership:
Lead onboarding for all assigned accounts, including kickoff calls, training, launch, and ongoing check-ins
Manage the full post-sale customer lifecycle adoption, health tracking, engagement, renewal, and expansion
Build strong relationships with key stakeholders
Serve as trusted advisor to our customers, proactively identifying opportunities to improve usage and experience
Vendor & Operational Support:
Coordinate third-party wash vendors to ensure coverage and issue resolution
Track and mange operational tasks such as activation, wash network changes, billing inquires etc.
Maintain accurate records of vendor interactions and customer account history
Internal Collaboration & Process Building
Collaborate cross-functionally with Sales, Operations, & Product/Engineering
Identify trends, surface feedback, and advocate for customer needs internally
Contribute to building repeatable processes, documentation, and internal playbooks
👩💻Skills You’ll Need To Bring:
3-5 of experience as a Customer Success Manager or Account Manager
Seed-round to Series B startup experience
Technical fluency and experience with SaaS tools - Hubspot, Notion, and similar CRMs
Exceptional communication and organizational skills; you can manage many things at once without dropping details
A customer-first mindset and a proactive approach to problem-solving
Confidence working both independently and collaboratively in a fast-paced remote environment
Strong technical curiosity and adaptability
Experience working with government/public sector customers is a plus!
Compensation/Benefits:
Competitive salary + performance bonus + equity
Health, dental, and vision insurance
401(k)
Unlimited PTO (with a required minimum of 2 weeks!)
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