Patient Experience Coordinator (Front Desk)

Practice Type: High-end cosmetic & restorative dental practice

Location: Gilbert, AZ

Employment Type: Full-Time - Immediate start preferred

About Our Practice

We are a growth-oriented cosmetic dental practice focused on smile design, veneers, implants, and elevated patient care. We value professionalism, accountability, emotional intelligence, and excellence.

We are looking for a polished, highly organized Patient Experience Coordinator who can confidently manage the front office while delivering a warm, elevated patient experience.

Primary Responsibilities

Patient Experience

• Greet patients warmly and professionally
• Manage check-in/check-out process
• Maintain a calm, polished front office presence
• Ensure patients feel valued and cared for

Scheduling & Production

• Manage doctor schedule for maximum efficiency
• Reduce cancellations and same-day reschedules
• Confirm appointments strategically (not passively) (text, email, call options, automated)
• Understand production goals and schedule accordingly

Financial & Administrative

• Present treatment estimates confidently
• Collect payments and manage balances
• Coordinate insurance claims and follow-ups
• Maintain accurate patient records

Communication

• Handle inbound calls with warmth and authority
• Convert new patient calls into scheduled appointments
• Follow up with unscheduled treatment

Ideal Candidate

• 2+ years dental front desk experience (cosmetic or high-end preferred)
• Strong communication skills
• Comfortable discussing finances and large treatment plans
• Highly organized and proactive
• Confident but kind
• Growth mindset
• Emotionally intelligent
• Not afraid to hold boundaries with patients

Compensation

• Competitive hourly rate based on experience. ($22-30, higher with managerial experience)
• Bonus opportunities tied to production and performance
• Supportive and growth-focused environment