Overview

Are you an experienced Dental Office Manager with a passion for delivering exceptional patient experiences? Join our patient-centered, team-oriented dental practice that leverages state-of-the-art technology. This role offers a competitive salary range of $75,000 – $85,000 per year and an outstanding benefits package.

Key Responsibilities

Leadership & Team Management

• Lead, coach, and develop office staff to achieve performance and service goals
• Foster a positive, professional, and team-oriented work environment
• Hold team members accountable for attendance, performance, and behavior standards
• Conduct daily morning huddles focused on production, collections, and schedule optimization
• Address performance concerns promptly and escalate issues as needed
• Support recruitment, onboarding, and training of new team members

Operations Management

• Oversee daily office operations to ensure efficiency and productivity
• Monitor schedules to maximize provider productivity and minimize downtime
• Ensure proper patient flow and timely delivery of care
• Maintain compliance with company policies, OSHA, HIPAA, and regulatory requirements
• Ensure accurate documentation and completion of clinical and administrative tasks
• Manage office supplies, inventory, and equipment needs

Financial & Performance Management

• Drive achievement of production and collection goals
• Monitor daily, weekly, and monthly performance metrics
• Ensure accurate posting of payments and reconciliation of financial reports
• Manage accounts receivable and follow-up on outstanding balances
• Support case acceptance and same-day treatment initiatives
• Identify opportunities to improve revenue and operational efficiency

Patient Experience

• Ensure a high level of customer service and patient satisfaction
• Address patient concerns and resolve complaints professionally
• Promote a welcoming and supportive office environment
• Support patient retention and referral growth

Compliance & Risk Management

• Maintain compliance with company policies and regulatory requirements
• Ensure proper handling of confidential patient and employee information
• Monitor adherence to safety and infection control protocols -Report incidents and safety concerns promptly

Key Performance Indicators (KPIs)

• Production and collections performance
• Schedule utilization and productivity
• Accounts receivable management
• Case acceptance rate
• Team attendance and retention
• Patient satisfaction and retention

Qualifications

• Minimum 2–3 years of dental office management or supervisory experience
• Strong knowledge of dental operations, scheduling, and insurance processes
• Experience managing production and collections performance
• Proficiency in dental practice management software (e.g., Dentrix, Dentrix Ascend, Eaglesoft)
• Strong leadership, communication, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Bilingual (English/Spanish) preferred

Work Schedule

• Monday through Friday
• Standard office hours

Benefits

• Health insurance, Dental insurance, Vision insurance
• Retirement plan (401k/IRA)
• Paid time off (PTO)
• A supportive, collaborative workplace culture
• Access to cutting-edge dental technology
• Bonus Incentives