Overview

The Patient Coordinator at Cascade plays a pivotal role in ensuring a seamless and positive experience for patients from their initial contact through the completion of their dental care. This position is responsible for managing patient appointments, coordinating treatment plans, and facilitating clear communication between patients and dental professionals. The coordinator acts as a liaison to address patient inquiries, resolve scheduling conflicts, and provide detailed information about procedures and insurance coverage. By maintaining organized patient records and following up on treatment progress, the Patient Coordinator helps optimize clinic operations and patient satisfaction. Ultimately, this role contributes significantly to the overall efficiency and reputation of Cascade by fostering trust and professionalism in every patient interaction.

Requirements

Minimum Qualifications

• High school diploma or equivalent required; associate degree or higher in healthcare administration or related field preferred.
• Minimum 1+ year of experience in a dental or healthcare office setting, particularly in patient coordination, front desk, or administrative roles.
• Basic knowledge of dental terminology and procedures.
• Proficiency with scheduling software and electronic health record (EHR) systems.
• Strong communication and interpersonal skills to interact effectively with patients and clinical staff.

Preferred Qualifications

• Experience with dental insurance billing and claims processing.
• Familiarity with local healthcare regulations and patient privacy laws (e.g., HIPAA or equivalent).
• Multilingual abilities to assist a diverse patient population.
• Advanced proficiency in office software such as Microsoft Office Suite and dental practice management software.

Responsibilities

• Check in patients and update information as needed using Denticon practice management software
• Perform opening and closing procedures for the practice, including turning on systems, checking voicemail and returning calls, checking emails and responding promptly, organizing reception areas and replacing magazines, reviewing schedules, and completing prep work for the following day
• Coordinate registration and account activation for new patients, including completion of the New Patient Relationship form for all patients
• Follow up on patient recall report, including sending postcards and making phone calls regarding appointments; completed appointment reminder calls

Skills

The Patient Coordinator utilizes strong organizational skills daily to manage complex appointment schedules and ensure timely patient flow. Effective communication skills are essential for explaining treatment plans, insurance details, and addressing patient concerns with empathy and clarity. Proficiency in dental software and electronic health records enables accurate data entry and retrieval, supporting both clinical and administrative functions. Problem-solving skills help the coordinator resolve scheduling conflicts and insurance issues efficiently, minimizing disruptions to patient care. Additionally, interpersonal skills foster a welcoming environment that enhances patient trust and satisfaction, which is critical for the clinic's success.

Compensation & Benefits

Salary: $19.00 - $23.00 per hour

About the Company

Cascade is a General Practice committed to delivering exceptional patient experiences through collaborative, patient-centered care. Our close-knit team of 5 works together to create a welcoming and efficient environment for every patient. We leverage modern dental technology including Overjet, Denticon, and Oral ID to support the highest standard of care.

Schedule & Benefits

Schedule: Full-time , Monday-Friday 8am start time

Benefits Include:

• health insurance, dental. vision, supplemental Insurance, PTO, 401k, team bonus